What happens if I receive the incorrect item? 19 October 2023 03:28 Updated If you have received the wrong item, Please complete this form and we will be in touch as soon as possible to rectify this for you. Related to warranty Related articles My furniture is missing a piece, can I get spare parts? What happens if I am missing an item or parts from my order? What happens if my item arrives damaged or faulty? Can I cancel an item from an order after it has been placed? What is your warranty policy?