Explore the most popular questions

• How does Click & Collect work?

  Simply place your order online. Select the Click & Collect option during the checkout. We'll then send you an email once your order is ready to be collected in store.

• How does delivery work?

  The way your order will be delivered will depend on the items you have ordered. Our home delivery service is used for items that we stock in-store and online, as these items are fulfilled through your local stores warehouse. For these items, you will be contacted to arrange a delivery date once your order is ready to go. We will send you a text the day prior with a delivery time slot and the driver will call you when they are on their way.

  For our 'Online Exclusive' items, these will be delivered via a courier service. Instead of being contacted to arrange a delivery date, you will receive an email with the tracking information once your order has been dispatched from our partner warehouse. We use a range of trusted courier services to safely transport your items directly to your front door.

  Please note, courier deliveries are made to your front door only. If you live in an apartment building, this means they will be delivered to the ground floor. You will be able to track your orders journey on the tracking link you receive.

• How do I claim my warranty?

  We'll be happy to help with any quality concerns you have. Please contact your local store to best assist you. Alternatively, please follow this link to lodge a warranty enquiry.

• How do refunds work?

  Typically refunds will be processed the same way the original payment was made. However, if we need to return your funds another way we will notify you.

• What are Online Exclusive products?

  At Fantastic, we are committed to providing you with the largest range of furniture at the lowest prices guaranteed. As we expand our range, we simply cannot showcase everything in our stores, so we’ve an Online Exclusive range that can be delivered directly to your home.

  Exclusively available online, our online exclusive range is not available in-store or for Click & Collect.