Explore the most popular questions

• How does Click & Collect work?

  Simply place your order online. Select the Click & Collect option during the checkout. We'll then send you an email once your order is ready to be collected in store.

• Home Delivery Frequently Asked Questions

  Q: How long will delivery take?

  A: Delivery times vary based on your location and the delivery option you choose. Smaller items typically arrive within 3-7 business days, while standard and premium in-home deliveries may take 7-10 business days.  If your product is ‘Made to Order’ you will be notified by our team when the item is ready for Click & Collect or home delivery.

  Q: How long will my ‘Online Exclusive’ delivery take?

  A: For our 'Online Exclusive' items, these will be delivered via a courier service. Instead of being contacted to arrange a delivery date, you will receive an email with the tracking information once your order has been dispatched from our partner warehouse. We use a range of trusted courier services to safely transport your items directly to your front door. 

  Q: Can I schedule a specific delivery time?

  A: Yes, you can schedule a delivery window that works best for you. Our team will contact you to arrange a convenient time. (Excludes Online Exclusives)

  Q: What if I'm not home during the delivery?

  A: If you're not home, our delivery team will leave a card with instructions on how to reschedule your delivery. For Standard or Premium home deliveries, we will need to arrange a new time when you can be present.

  Q: Are there any additional fees for the in-home service?

  A: The in-home service fee is included in the delivery cost for sofas and mattresses. There are no hidden charges.

  Q: How can I track my order?

  A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your delivery on our website.

  Q: How do I make changes after my delivery has been confirmed?

  A: No problem! For Sydney, Brisbane, Melbourne & Perth Metro orders – please call 1300 004 29129. If you don’t live in these areas, we ask you to contact your local store and speak to our friendly team for assistance with your delivery.

  Q: I’ve ordered an Online Exclusive product. How is delivery managed?

  A: Please note, courier deliveries are made to your front door only. If you live in an apartment building, this means they will be delivered to the ground floor. You will be able to track your orders journey on the tracking link you receive in advance of delivery.

  Q: I live in an apartment above the ground floor, how do I arrange for my delivery to be dropped at my front door? 

  A: Please note, delivery for smaller items are made to your front door only. If you live in an apartment building, this means they will be delivered to the ground floor. If you live in an apartment and require assistance to bring your delivery to your front door or even inside your home, make sure you opt for the Standard Delivery with Room of Choice and we can go one step further and bring the item directly into the room you choose to make life easier.

  Q: What do I do next if my query hasn’t been resolved?

  A: There are several ways for you to get in touch, however the quickest and most efficient way for a customer service issue to be resolved is to initially contact the Fantastic Furniture store where you made your purchase. For more information and other ways to get in touch, view Help & Support https://www.fantasticfurniture.com.au/help 

   

  Experience the Fantastic Furniture difference today!

• How do I claim my warranty?

  We'll be happy to help with any quality concerns you have. Please contact your local store to best assist you. Alternatively, please follow this link to lodge a warranty enquiry.

• How do refunds work?

  Typically refunds will be processed the same way the original payment was made. However, if we need to return your funds another way we will notify you.

• What are Online Exclusive products?

  At Fantastic, we are committed to providing you with the largest range of furniture at the lowest prices guaranteed. As we expand our range, we simply cannot showcase everything in our stores, so we’ve an Online Exclusive range that can be delivered directly to your home.

  Exclusively available online, our online exclusive range is not available in-store or for Click & Collect.