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Australia’s Best Value Furniture and Bedding

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  1. Fantastic Furniture - Choose a topic:
  2. Shopping Online
  3. Placing an Order Online

Placing an Order Online

  • How do I use the online checkout?
  • What is the process after my order is placed online?
  • Is there a minimum order value?
  • I have purchased multiple items, will I receive my order all at once?
  • What confirmations / receipts / invoice will I receive?
  • I have not received an order confirmation, what should I do?
  • How do I request additional copies of my receipt / invoice?
  • Can I switch my order from delivery to collection or collection to delivery?
  • Do you offer financing options online?
  • Are online payments secure – what is involved in making the payment secure?
  • How will you use my personal details?
  • How do I see my order history?
  • Can I order over the phone?
  • Am I able to pay for an online order in-store when I collect the order?
  • What payment options do you accept for online orders?
  • Can I use a gift card to pay for my online order?
  • Can I pay for my order using multiple cards or payment options?
  • What should I do if there is an issue with my payment?
  • Are all your products available for purchase online?
  • Are online prices the same as in-store prices?
  • When you run specials on certain products, will I get the discount online?
  • How can I check whether the product(s) I want are in-stock at a given store?
  • Where can I find more information about a product (dimensions, weights, assembly instructions etc)?
  • What are online only products?
  • What can I do if errors appear when I try to confirm my order at the checkout?
  • What can I do if I am having problems with the speed of your website?
  • What can I do if I am having problems connecting to your website?
  • I was trying to make a payment when an error message popped up saying, "Sorry, your secure session timed out." What does this mean?
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Fantastic Furniture is Australia's Best Value Furniture and Bedding store, with over 75 stores nationally. You can now shop and buy furniture online! View our sofas, dining, mattresses and bedroom furniture, kids & nursery furniture, office, storage, lamps, rugs and amazing value furniture Package Deals!

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