In-Store
StoresPlacing an Order Online
- How do I use the online checkout?
- What is the process after my order is placed online?
- Is there a minimum order value?
- I have purchased multiple items, will I receive my order all at once?
- What confirmations / receipts / invoice will I receive?
- I have not received an order confirmation, what should I do?
- How do I request additional copies of my receipt / invoice?
- Can I switch my order from delivery to collection or collection to delivery?
- Do you offer financing options online?
- Are online payments secure – what is involved in making the payment secure?
- How will you use my personal details?
- How do I see my order history?
- Can I order over the phone?
- Am I able to pay for an online order in-store when I collect the order?
- What payment options do you accept for online orders?
- Can I use a gift card to pay for my online order?
- Can I pay for my order using multiple cards or payment options?
- What should I do if there is an issue with my payment?
- Are all your products available for purchase online?
- Are online prices the same as in-store prices?
- When you run specials on certain products, will I get the discount online?
- How can I check whether the product(s) I want are in-stock at a given store?
- Where can I find more information about a product (dimensions, weights, assembly instructions etc)?
- What are online only products?
- What can I do if errors appear when I try to confirm my order at the checkout?
- What can I do if I am having problems with the speed of your website?
- What can I do if I am having problems connecting to your website?
- I was trying to make a payment when an error message popped up saying, "Sorry, your secure session timed out." What does this mean?
