In-Store
StoresShopping Online
Placing an Order Online
- How do I use the online checkout?
- What is the process after my order is placed online?
- Is there a minimum order value?
- I have purchased multiple items, will I receive my order all at once?
- What confirmations / receipts / invoice will I receive?
- I have not received an order confirmation, what should I do?
Online Only Product Range
- What are online only products?
- How do online only products work?
- How long will it take to deliver my order?
- How can I check the status of my online only order?
- What happens if I'm not home when my order arrives?
- Will I receive all of my items in the same delivery?
Order Changes and Refunds
- Can I change my order online once it has been placed?
- Can I cancel my online order after it is placed and paid for? At what point can an order be cancelled?
- If I cancel my order will I get a full refund?
- What happens if I receive an incorrect item or I am missing an item?
- What happens if I receive a damaged item?
- How can I return a product(s)?
Delivery Information
- Can I change my order from delivery to collection after my order has been placed?
- What happens if my delivery is late or early?
- What happens if I am not home when my delivery arrives? Are there additional fee involved?
- Can my order be delivered to multiple addresses?
- Can I order delivery to a different address from my home?
- Can I change the address I have the order delivered to?
Collection Information
- Do you charge for collection?
- When can I collect my order?
- Why is the collection time during the checkout only an estimate?
- Can I split where I collect my order from?
- Can I collect some of my items and not others?
- What do I need in order to collect my order?
