We offer a 30 day change of mind returns policy, whereby if the item you have purchased is the wrong size, colour or is simply not right in your home we will return it for a full refund or exchange less any delivery costs. There may also be collection costs if you are not able to return the items to store.
The items must be undamaged, unused and in their original condition. Unfortunately we do not offer change of mind returns on mattresses, ex floor stock, items sold ‘As Is’ with defects that have been brought to the customer’s attention, ‘Made to Order’ products such as MyChoice custom sofas, armchairs and ottomans, pet products, or products purchased in commercial quantities. We do not refund delivery fees. Please choose carefully when purchasing these items.
If you are returning a faulty item, Fantastic Furniture may need to examine the product to determine if the defect is covered by the Quality Guarantee. If it is covered, Fantastic Furniture will (at its choice) either repair the product or replace it with the same or a comparable product at no cost. For more details please read our full returns policy by clicking here.