All you need to do is call our handy SofaShield hotline, have your sales invoice and sofa shield warranty proof of purchase ready along with your full details. You can contact SofaShield on 1800 630 700.
Please note you should report all possible claims through the toll-free SofaShield Warranty Hotline within 14 days of the stain occurring.
Clean the stained area only as directed by cleaning methods and products in this brochure. If the stain is not successfully removed you must call the SofaShield Warranty Hotline within 14 days of the initial staining for further assistance.
Clean the stained area only as directed by the SofaShield Warranty customer service operator using only recommended cleaning methods and products.
Provide proof of purchase of a Fantastic Furniture Sofa by providing copies of the retail sales receipt showing the purchase of both the furniture and the SofaShield Warranty.
Fabric should be vacuumed regularly and kept out of direct sunlight. PU should be cleaned with a damp clean cloth regularly and kept out of direct sunlight.
The SofaShield Warranty will become null and void if you fail to maintain your product or use cleaning materials not specifically designed for fabric or PU.
Only use the toll-free SofaShield Warranty Hotline number for stain removal advice and to request professional help under the terms and conditions of the SofaShield Warranty.